Frequently Asked Questions
Why can’t we buy tickets through the cruise lines?
While we have worked with the cruise lines for over 30 years, Island Trams Limited has taken the decision to remain independent, providing you with a fun and safe alternative to the higher priced tours offered through the cruise lines, all while insuring your safety, providing you an award winning experience.
Where do we meet you?
Our guides are always posted on the beach, next to the pier. As you disembark your ship, you will see us to the left, under the welcome sign. Once you go through the DUFRY store, make a left. Through the craft market, to the beach. We will provide maps, wristbands, get you ready for an adventure around Grand Turk.
Where do we board the tram or trolley?
Our trams and trolleys depart at the Cruise Center gates every 30 minutes, starting at 9:15 am. Once you have met our guides on the beach, they will provide instructions where to board the tram and trolleys. It is just a short walk (about 2-3 minutes), from the taxi stand at the Cruise Center.
Do you offer a guarantee?
Absolutely! We guarantee that should your ship not make port for any reason, we will provide a full refund. Additionally, we guarantee to get you back to port on time, if you miss your ship due to any fault on our part, we will cover the cost to get you to your next port. For over 5 years we have never left anyone behind.
Are you licensed, insured?
We are fully licensed to operate our award winning tours and you are covered by our comprehensive insurance policy. Your safety and security is our first concern. Your complete enjoyment, our main objective.
How long do your tours last?
Our tours typically last about 1 hour 45 minutes to 2 hours. We operate several open -sided and air-conditioned trams, trolleys. All of our tours are narrated by local guides and our short wait times (30-45 minutes), allow you to make to most out of your day.
Do you accept credit cards?
We accept all major credit cards and Paypal.